Terms of Service

Last updated: 3 August 2026 · Wombid Pty Ltd (ABN 63 699 035 320)

These terms cover your use of wombid.com.au and Wombid's services. By running an audit or subscribing to a plan, you agree to them. We have kept them in plain language because we want you to actually read them.

The service

• The free AI Visibility Audit checks how AI engines respond to buyer questions about your trade and area. One free audit per business. Results reflect what the AI engines said at the time of the check.
• Starter delivers a monthly Fix Pack: a fresh AI visibility audit of your business, a report on where you stand, and specific actions and ready-to-use marketing content to improve it.
• Growth delivers everything in Starter, weekly instead of monthly, plus the review engine (review requests by text or email that you trigger for your genuine customers) and a listings setup at onboarding: we identify the listings that matter for your trade and area, help you claim or correct them, and verify the results.
• The Win-Back Campaign is a one-off service: we prepare, and send on your behalf, one campaign of personalised text or email messages to past customers of your business, up to 100 contacts, after you have approved every message. See Campaign services below.
• Each plan is as described on the pricing page at the time you subscribe. If we materially change what a plan includes, we tell you by email before the change applies to you.

Billing

• All prices are in Australian dollars and include GST.
• Monthly plans are billed monthly in AUD (GST inclusive) via Stripe, month to month with no lock-in.
• Annual plans are prepaid in AUD (GST inclusive) for 12 months in advance at the price shown, and renew yearly unless you cancel. We email you a reminder before each annual renewal so the charge is never a surprise.
• You can cancel anytime, self-serve: use the Manage your plan link in any Wombid email. Cancellation takes effect at the end of the period you have paid for (the paid month on monthly plans, the paid year on annual plans), and your plan stays active until then. You can also contact hello@wombid.com.au and we sort it out same-day.
• If you cancel part-way through a period you have already paid for, monthly or annual, you keep the service until that period ends. We do not refund the unused part of a paid period for a change of mind. Your rights under the Australian Consumer Law are separate and always apply; see Refunds and remedies below.

Refunds and remedies

• We do not offer refunds for change of mind, including deciding part-way through an annual term that you no longer want the service.
• Our services come with guarantees under the Australian Consumer Law that cannot be excluded. If we fail to meet one of those guarantees, you are entitled to the remedies the law provides, which can include having the service supplied again or, for a major failure, cancelling and being refunded for services not yet supplied. Nothing in these terms excludes, restricts or modifies those guarantees or your rights under them.
• If something has gone wrong, tell us at hello@wombid.com.au. We fix genuine service failures first and argue later.

Campaign services

• A Win-Back Campaign is a single campaign for a single business: up to 100 contacts, one message per contact, for a one-off price of $149 including GST.
• You approve everything before anything sends. Before the campaign runs we email you every message exactly as it will be sent, who will receive it, and the sending schedule. Nothing sends until you approve, your approval is recorded, and if you want changes you just reply and we re-issue the campaign for approval.
• Your customers only. A campaign may only go to people who have genuinely been customers of your business, or asked your business for a quote, within the last 24 months. By ordering a campaign you confirm this is true for every contact and you authorise us to send the approved messages in your business name, with replies going to you. Where contacts come from your connected job records we work from those records; where you supply the list yourself, you are responsible for it being accurate and yours.
• Opt-outs are permanent. Every message includes a simple way to opt out. Anyone who opts out is permanently excluded from campaign messages sent through Wombid, in this campaign and every future one. That exclusion is not negotiable, by you or by us.
• Honest reporting, no outcome guarantees. Your results report shows what actually happened: messages sent, opt-outs, replies received, and the bookings you confirm to us. We only report numbers we can stand behind. Whether people reply or book is up to your customers, so we do not guarantee replies, bookings, jobs or revenue.
• We can refuse, pause or stop a campaign. We will decline to send, or pause or stop a campaign already running, if it would break the law (including the Spam Act 2003 (Cth)), if the contact list does not meet the rules above, or if recipient responses show people do not want to hear from the business. If we refuse or stop a campaign for a reason that is not your breach of these terms, we refund you for what was not sent, or in full if nothing was sent.
• Refunds for campaigns follow the same approach as the rest of our services. If you pay for a campaign and decide not to go ahead before approving it, tell us and we refund you in full. Once you have approved a campaign and sending has started, the service is being supplied and we do not refund for change of mind. Your rights under the Australian Consumer Law always apply, as set out under Refunds and remedies above.

What we need from you

• Accurate business details, and the right to authorise marketing activity for the business you sign up.
• For review requests: only submit customers who have genuinely used your services and where contacting them is reasonable. We ask every customer for honest feedback and never filter out negative reviews.
• For campaigns: a contact list that meets the rules in Campaign services, your business name and callback number as they should appear in messages, and your approval of every message before we send it.

Honest limits

• AI engines change constantly. We work on the signals that influence them, but no one can guarantee a specific score, ranking or that an AI will recommend your business.
• Content we generate for you is general marketing material. Review it before publishing; you're responsible for what you publish about your own business (especially prices, licensing and compliance claims).
• We may update, improve or discontinue features; material changes to a paid plan will be notified by email.

Your content and ours

• Everything we deliver for your business, including your reports, your Fix Pack content and your listings, is yours to use for that business without limit, and that right survives cancellation.
• Wombid keeps ownership of everything behind the service: our software, methods, scoring, templates and know-how. Buying a plan does not transfer any of that, and you may not resell or repackage our reports or content as your own service to others.

Acceptable use

• Use the service only for a business you are authorised to represent.
• Do not attempt to disrupt, overload or reverse-engineer the service, probe its rate limits, or access anyone else's data.
• Do not use the service to send spam or to contact people who are not genuine customers of your business.
• We may suspend or close an account that breaches these terms. For a paid plan we contact you first unless the breach is serious or unlawful.

Termination

• You can end your plan anytime, as described under Billing. It stays active to the end of the paid period.
• We can end your plan with 30 days notice by email. If we end your plan without you being in breach, or discontinue the service entirely, we refund the unused portion of anything you have prepaid.
• We can suspend or end a plan immediately for a serious breach of these terms or unlawful use.

Changes to these terms

We may update these terms from time to time. If a change materially reduces what you get on a paid plan or materially affects your rights, we email you at least 30 days before it takes effect. If you do not accept the change, you can cancel before it takes effect and we refund the unused portion of any prepaid period. Continuing to use the service after a change takes effect means you accept it.

Liability

Our services come with consumer guarantees under the Australian Consumer Law that cannot be excluded. For any failure of a guarantee in relation to our services, our liability is limited, to the extent the law permits, to supplying the services again or paying the cost of having them supplied again. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in this section limits any right or remedy you have that cannot lawfully be limited.

Governing law and disputes

If there is a problem, contact us first at hello@wombid.com.au and we will work with you to sort it out. These terms are governed by the laws of New South Wales, Australia, and any dispute belongs to the courts of New South Wales.

Contact

hello@wombid.com.au · Wombid Pty Ltd, Australia.