Wombid for ServiceM8

Finish the job in ServiceM8 as normal. Wombid asks your customer for an honest Google review. This page covers everything: connecting, what happens on each job, the built-in limits, and how to disconnect.

What the add-on does

When a job is marked Completed in ServiceM8, Wombid sends that job's customer one review request by text message, pointing at your Google review link. That is the whole workflow. There is nothing to install inside ServiceM8 and nothing new to learn on the tools: the add-on works in the background from the moment you connect.

Platforms: the add-on runs against your ServiceM8 account in the background. Your only interfaces are a one-step web activation page and your email inbox. It works no matter which ServiceM8 apps your team uses, because the trigger is the job status itself.

Before you connect

An active Wombid Growth subscription. The add-on is free to install; it is part of Growth (AUD $399 a month, billed by Wombid, not through ServiceM8). Growth is at wombid.com.au/#pricing.
Your Google review link, set up once. Your Wombid welcome email contains your personal setup link. Until that is done, nothing can be sent, because there is nothing to point customers at.

Connecting (one step)

Open your activation link at sm8.wombid.com.au/activate (also in your welcome email).
Sign in to ServiceM8 when asked. ServiceM8 shows you exactly what Wombid may access: your company information and read-only access to jobs and job contacts. Wombid requests nothing else, and cannot see invoices, payments, prices or staff details.
Approve, and you land on a confirmation page showing the connected state and the limits below. Done.

What happens after each job

Your team marks a job Completed in ServiceM8, exactly as they already do.
Wombid checks the guardrails below, then texts the job's customer a short, honest request to leave you a Google review, with your review link.
Every request is recorded, so you can always see that exactly one was sent.

The built-in limits

At most 25 requests a day. A hard cap, not a setting.
Never the same customer twice in 30 days, no matter how many jobs you complete for them.
No double-sends. If a send is ambiguous, it is held for human review instead of being retried.
Customers can opt out by replying STOP. An opt-out is permanent and honoured by every future send.
Honest requests only. The message asks for a review. It never asks for a five-star review, and it never filters who gets asked by how happy they seemed.

What your customer receives

One short text message: your business name, a thank you for the job, and your Google review link. No marketing, no follow-up chase, and a clear way to opt out.

Disconnecting

From your confirmation page, or by emailing hello@wombid.com.au. Disconnecting takes effect immediately and deletes the stored access tokens, the account link and any queued requests. Jobs completed after that trigger nothing. You can reconnect any time from the same activation link.

Troubleshooting

No text went out after a completed job? Check, in order: your Google review link setup is done (welcome email); the customer was asked within the last 30 days (the 30-day rule applies); the daily cap was reached; the job had no usable mobile number for the contact.
Sent to the wrong person? Requests go to the job's contact in ServiceM8, so the fix is the job contact on the job card.
Anything else: email hello@wombid.com.au and a human replies.

Support

Email hello@wombid.com.au. See also the FAQ, privacy policy and terms.