What the add-on does
When a job is marked Completed in ServiceM8, Wombid sends that job's customer one review request by text message, pointing at your Google review link. That is the whole workflow. There is nothing to install inside ServiceM8 and nothing new to learn on the tools: the add-on works in the background from the moment you connect.
Before you connect
- An active Wombid Growth or Marketing Pro subscription. The add-on is free to install; it is part of Growth ($399 a month) and Marketing Pro ($899 a month), billed by Wombid, not through ServiceM8. Plans are at wombid.com.au/#pricing.
- Your Google review link, set up once. Your Wombid welcome email contains your personal setup link. Until that is done, nothing can be sent, because there is nothing to point customers at.
Connecting (one step)
- Open your activation link at sm8.wombid.com.au/activate (also in your welcome email).
- Sign in to ServiceM8 when asked. ServiceM8 shows you exactly what Wombid may access: your company information and read-only access to jobs and job contacts. A later store update will also request read-only job SMS, email and feedback history (read_sms, read_email, read_feedback), used only to avoid sending a second review request. Wombid cannot see invoices, payments, prices or staff details.
- Approve, and you land on a confirmation page showing the connected state and the limits below. Done.
If ServiceM8 is already sending review requests
ServiceM8 can send its own review requests. If we can see that happening, Wombid's sender stays off. We keep measuring completed jobs either way. You get at most one duplicated ask, ever.
To switch to Wombid: turn off ServiceM8's sender yourself, then email hello@wombid.com.au. We check the same history and switch ours on. We do not walk you through ServiceM8's settings, and there is no self-serve toggle.
How to choose
You can use ServiceM8's review requests, or Wombid's. You cannot usefully run both. If you already like ServiceM8's sender, leave it on and use Wombid for AI visibility. If you want Wombid to send the Google review text, it uses the limits on this page: 25 requests a day, a 30-day pause per customer, and STOP. Pick one sender. We will not run ours against theirs.
What happens after each job
- Your team marks a job Completed in ServiceM8, exactly as they already do.
- If Wombid's sender is on, Wombid checks the guardrails below, then texts the job's customer a short, honest request to leave you a Google review, with your review link. If ServiceM8 is already sending, this step does not run.
- Every request is recorded, so you can always see that exactly one was sent.
The built-in limits
- At most 25 requests a day. A hard cap, not a setting.
- Never the same customer twice in 30 days, no matter how many jobs you complete for them.
- No double-sends. If a send is ambiguous, it is held for human review instead of being retried.
- Customers can opt out by replying STOP. An opt-out is permanent and honoured by every future send.
- Honest requests only. The message asks for a review. It never asks for a five-star review, and it never filters who gets asked by how happy they seemed.
What your customer receives
One short text message: your business name, a thank you for the job, and your Google review link. No marketing, no follow-up chase, and a clear way to opt out.
Disconnecting
From your confirmation page, or by emailing hello@wombid.com.au. Disconnecting takes effect immediately and deletes the stored access tokens, the account link and any queued requests. Jobs completed after that trigger nothing. You can reconnect any time from the same activation link.
Troubleshooting
- No text went out after a completed job? Check, in order: ServiceM8 is already sending (Wombid's sender stays off); your Google review link setup is done (welcome email); the customer was asked within the last 30 days (the 30-day rule applies); the daily cap was reached; the job had no usable mobile number for the contact.
- Sent to the wrong person? Requests go to the job's contact in ServiceM8, so the fix is the job contact on the job card.
- Anything else: email hello@wombid.com.au and a human replies.
Support
Email hello@wombid.com.au. See also the FAQ, privacy policy and terms.